Shipping policy

Shipping Policy

Last updated: September 27, 2026

Thank you for shopping with NORDENZA. We want to make your ordering and delivery experience as clear as possible.

Shipping Costs

Shipping costs, if any, are displayed at checkout before you complete your purchase.

NORDENZA may offer free standard shipping on eligible orders when free shipping is specifically displayed at checkout.

The shipping rate shown at checkout at the time of purchase will apply to your order.

Order Processing

Orders require processing before they are shipped.

Processing times may vary depending on the product, fulfillment location, order volume, weekends, holidays, and other circumstances.

For products fulfilled by our current overseas fulfillment partner, processing generally takes approximately 1–3 business days, although processing may take longer during busy or peak periods.

Processing time is separate from shipping/transit time.

Once your order has shipped, tracking information may be provided when available.

Estimated Delivery

For products fulfilled from overseas, standard delivery to the United States generally takes approximately 10–15 business days after processing based on our fulfillment partner's general shipping estimates.

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

  • Destination

  • Carrier operations

  • Customs processing

  • Weather

  • Holidays

  • Order volume

  • Local delivery conditions

  • Other circumstances outside our reasonable control

Please allow for both processing time and shipping time when estimating when your order may arrive.

International Orders

International shipping availability and costs may vary by destination and will be shown at checkout when available.

International shipments may be subject to customs processing, import duties, taxes, or other fees imposed by the destination country.

Where applicable, customers are responsible for duties, taxes, or import charges unless otherwise stated at checkout or required by law.

International delivery may take longer than domestic delivery.

Tracking Your Order

When tracking information is available, it may be sent to the email address or contact information provided with your order.

Please allow time for tracking information to update after your order has been shipped.

Multiple Packages

Some NORDENZA products may be fulfilled from different locations.

If you purchase multiple products in one order, your items may arrive in separate packages and at different times.

Receiving one package does not necessarily mean the remainder of your order has been lost or canceled.

Incorrect Shipping Information

Please make sure your name, shipping address, apartment or unit number, postal code, and other delivery information are complete and accurate before placing your order.

If you notice an error after placing an order, contact NORDENZA as soon as possible.

We will make reasonable efforts to assist you, but once an order has entered fulfillment or has been shipped, we may not be able to change or redirect the delivery address.

NORDENZA is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

Delayed or Missing Packages

Carrier and customs delays can occasionally occur.

If your tracking information shows a delivery problem or your package has not arrived within a reasonable period after its estimated delivery timeframe, contact us at:

shopnordenza@gmail.com

Please include your order number and relevant tracking information so we can review the situation.

Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery.

If your order arrives damaged or defective, or you receive an incorrect item, contact us as soon as possible at:

shopnordenza@gmail.com

Please include:

  • Your order number

  • A description of the issue

  • Clear photos and/or video showing the problem when applicable

We will review the issue and provide the appropriate next steps.

Please also review our Return & Refund Policy for additional information.

Contact Us

If you have questions about shipping, tracking, or delivery, contact NORDENZA at:

Email: shopnordenza@gmail.com