Privacy Policy

Last updated: September 27, 2026

NORDENZA operates this store and website, including related information, content, features, tools, products, and services, to provide customers with our shopping experience (the “Services”).

NORDENZA is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, process, and disclose personal information when you visit or use our website, make a purchase or other transaction, or otherwise communicate with NORDENZA.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it cannot reasonably identify you.

Depending on how you interact with our Services, where you live, and applicable law, we may collect or process categories of personal information including:

• Contact information, such as your name, email address, phone number, billing address, and shipping address.

• Payment and transaction information, such as payment details, payment confirmations, transaction details, and the method of payment used.

• Account information, such as your username, password, preferences, and account settings when applicable.

• Shopping information, including products you view, add to your cart, purchase, return, exchange, or cancel.

• Communications, including information you provide when contacting NORDENZA for customer service or other inquiries.

• Device information, including information about your device, browser, network connection, IP address, and similar identifiers.

• Usage information, including information about how and when you access, interact with, or navigate our Services.

Payment information may be collected and processed by Shopify and applicable payment providers to complete your transactions.

Sources of Personal Information

We may collect personal information:

• Directly from you when you make a purchase, create an account, contact us, subscribe to communications, or otherwise provide information.

• Automatically when you use our website, including through cookies and similar technologies.

• From Shopify and service providers that help us operate our store and provide the Services.

• From business, advertising, or other third-party partners where permitted by applicable law.

How We Use Personal Information

Depending on how you interact with NORDENZA, we may use personal information to:

Provide and Improve Our Services

We may use your information to:

• Process purchases and payments.

• Fulfill and ship orders.

• Process returns, refunds, exchanges, or other transactions.

• Maintain customer accounts where applicable.

• Provide customer service.

• Remember preferences.

• Improve our website, products, and shopping experience.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to send marketing or promotional communications and to display advertisements for our products or Services.

You may unsubscribe from promotional emails by using the unsubscribe option included in those communications.

Security and Fraud Prevention

We may use personal information to help:

• Authenticate accounts.

• Provide a secure shopping experience.

• Detect, investigate, and prevent fraud or other illegal, unsafe, or malicious activity.

• Protect our store, customers, Services, and rights.

Communicating With You

We may use your information to respond to customer-service requests, provide information about your orders, and maintain our relationship with you.

Legal and Regulatory Purposes

We may use information when necessary to comply with applicable laws, respond to valid legal processes or government requests, resolve disputes, enforce our policies, or protect our legal rights.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business and provide our Services, including:

• To Shopify.

• To payment processors.

• To fulfillment and shipping providers.

• To technology, cloud-storage, analytics, customer-service, marketing, and other service providers.

• To business and advertising partners where permitted by applicable law.

• When you request or consent to disclosure.

• When necessary to comply with applicable legal obligations.

• In connection with a business transaction such as a merger, acquisition, restructuring, or sale of assets.

• When necessary to protect NORDENZA, our customers, our Services, or the rights of others.

Relationship With Shopify

Our online store is powered by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our store to provide and improve its services.

Information submitted through our store may be transmitted to Shopify and other service providers, which may process information in countries other than the country in which you reside.

Shopify may also process information according to its own privacy practices and applicable law.

You may review Shopify's consumer privacy information and privacy controls through Shopify's official privacy resources.

Cookies and Similar Technologies

Our store and service providers may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use our Services, improve functionality, prevent fraud, and support marketing or advertising where permitted.

Depending on where you live, you may have choices regarding certain cookies, targeted advertising, or sharing of personal information.

Where available, you may use the privacy controls provided through our website to manage applicable choices.

Third-Party Websites and Services

Our Services may contain links to websites, applications, social-media platforms, or other services operated by third parties.

NORDENZA is not responsible for the privacy or security practices of third-party services that we do not control.

If you visit a third-party service, you should review that service's privacy policy and terms.

Children's Privacy

Our Services are not intended for use by children under the age of majority applicable in their jurisdiction, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or guardian and believe a child has provided personal information to us improperly, please contact us so that we can review the request and take appropriate action.

Security and Retention

We take reasonable measures intended to protect personal information.

However, no security method or electronic transmission is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for purposes such as:

• Providing our Services.

• Processing and maintaining transaction records.

• Complying with legal obligations.

• Resolving disputes.

• Preventing fraud.

• Enforcing our agreements and policies.

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Privacy Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we maintain about you.

• Request correction of inaccurate personal information.

• Request deletion of certain personal information.

• Request a portable copy of certain personal information.

• Opt out of certain sales, sharing, or targeted advertising where applicable.

• Withdraw consent where processing is based on consent.

• Opt out of promotional email communications.

These rights are subject to applicable law and may not apply in every circumstance.

We may need to verify your identity before processing certain requests.

We will not discriminate against you for exercising privacy rights provided by applicable law.

Targeted Advertising and Privacy Choices

Depending on where you live, you may have the right to opt out of certain uses of personal information for targeted advertising or activities considered a “sale” or “sharing” of personal information under applicable privacy laws.

Where applicable, NORDENZA provides privacy controls through the store that allow customers to exercise eligible privacy choices.

Our store may also recognize certain legally required browser-based privacy preference signals where supported by Shopify and applicable law.

International Transfers

Personal information may be transferred, stored, or processed outside the country where you live.

Where required by applicable law, appropriate safeguards or recognized transfer mechanisms may be used for international transfers.

Complaints

If you have concerns about how NORDENZA handles personal information, please contact us using the information below.

Depending on where you live, you may also have the right to contact or file a complaint with an applicable privacy or data-protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, Services, legal requirements, or other operational reasons.

When we update this policy, we may update the “Last updated” date and provide additional notice when required by applicable law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, contact NORDENZA at:

Email: shopnordenza@gmail.com