Refund policy
Return & Refund Policy
At NORDENZA, we want you to be satisfied with your purchase. Please review our return and refund policy below before requesting a return, refund, or replacement.
30-Day Return Window
You may request a return within 30 days after receiving your order.
To be eligible for a standard return, your item must generally be unused, in the same condition in which you received it, and in its original packaging. Proof of purchase or your order number may also be required.
Please contact us before attempting to return any product.
How to Request a Return
To start a return request, contact us at:
Please include:
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Your name
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Your order number
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The item you would like to return
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The reason for your return
If your return is approved, we will provide instructions explaining the next steps and, when applicable, where the item should be sent.
Please do not send an item back to the address shown on the original package unless NORDENZA specifically instructs you to do so.
Items returned without first receiving return instructions may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your product arrives damaged or defective, or if you receive an incorrect item, contact us as soon as possible at:
Please include:
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Your order number
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A description of the problem
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Clear photos and/or video showing the issue
We will review your request and, if approved, provide an appropriate resolution, which may include a replacement or refund.
Please do not return damaged, defective, or incorrect products unless we specifically instruct you to do so.
Non-Returnable Items
Certain types of products may not be eligible for return, including:
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Personalized or custom-made products
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Perishable goods
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Certain personal-care or hygiene products
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Hazardous materials